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Shipping, Delivery, DDP and Customs Fees

Shipping to the USA

Since 29 August 2025, US customs regulations require that all parcels entering the USA are subject to import duties and taxes, regardless of value.

To give customers flexibility, we offer both DDP (Delivery Duties Paid) and DDU (Delivery Duties Unpaid) shipping options at checkout. Please read the following carefully, as responsibilities differ depending on the service selected.

Delivery Duties Paid (DDP)

When a DDP service is selected, all applicable duties and taxes are calculated and paid at checkout. This means:

No additional fees on delivery
No customs payment requests from the courier
Faster and smoother customs clearance

Available DDP services:

Royal Mail Tracked (DDP)
UPS Express (DDP)
DHL Express (DDP)

We strongly recommend DDP services for the smoothest delivery experience.

Delivery Duties Unpaid (DDU)

When a DDU service is selected, duties, taxes, and any customs-related fees are not included in the checkout price. This means:

Import duties and taxes are the sole responsibility of the recipient
The courier (UPS or DHL) will contact you directly to request payment
Payment must be made before delivery can be completed

Available DDU services:

UPS Express (DDU)
DHL Express (DDU)

While DDU options may appear cheaper at checkout, additional charges will apply on arrival.

Non-Payment, Refused Deliveries and Returns (DDU)

If a DDU shipment is not paid for when requested by the courier, refused by the recipient, or returned to sender due to non-payment of import duties or taxes, then:

The shipment will be returned to us at the courier's discretion
Return shipping fees, re-import duties, taxes, and carrier charges will be incurred
These costs are not refundable and will be deducted from any refund issued
Refunds (if applicable) can only be processed after the goods have been received back and all carrier charges have been confirmed

We are unable to intervene in customs or duty payment requests on behalf of the recipient for DDU shipments.

Refunds and Chargebacks

Refunds are not automatic for refused or returned DDU shipments
Any refund issued will be less all shipping, return, customs, and carrier fees incurred
Chargebacks raised for non-payment of customs duties, refused deliveries, or failure to accept a shipment will be disputed using carrier records and delivery attempts

UK Delivery

UK orders are shipped via Royal Mail or DPD UK, depending on parcel size, weight, and destination. All available courier options for your order will be shown at checkout. If a courier option is not displayed, your order is not eligible for that service due to size or weight restrictions.

DPD UK

Deliveries typically take 1 to 2 working days from dispatch
Delivery times are estimates only and are not guaranteed
Deliveries do not take place on Saturdays, Sundays, or Bank Holidays
Non-mainland UK and certain postcodes may take longer

If your postcode is not serviced by a particular DPD service, we will contact you to arrange an alternative courier or offer a refund. We are not responsible for courier delays outside of our control.

Royal Mail

We offer the following Royal Mail services:

Royal Mail Large Letter (Gift Vouchers and Greetings Cards only)
Royal Mail 24
Royal Mail 48

Delivery timeframes begin after production has been completed. Royal Mail 24 aims to deliver on the next working day after dispatch; Royal Mail 48 aims to deliver within two working days after dispatch. These delivery times are targets only and are not guaranteed by Royal Mail. The Blackened Teeth is not liable for deliveries that fall outside of these estimated timeframes, and Royal Mail does not offer compensation for delays against these service targets.

Royal Mail Special Delivery (Guaranteed)

Royal Mail Special Delivery is a guaranteed service for delivery on a specific day by a specific time. This service is not offered as standard, but may be arranged for time-sensitive orders at an additional cost. To request it, email contact@theblackenedteeth.com with the subject line: Special Delivery.

International Delivery

North America (USA, Canada and Mexico)

Couriers: Royal Mail/USPS, DHL, UPS
Estimated delivery: 10 to 15 working days, depending on service selected
Delivery times shown at checkout are estimates only
Customs duties and import taxes apply, depending on the service chosen

Customers are responsible for any customs fees unless a DDP (Duties Paid) service is selected at checkout.

European Union (EU)

Couriers: Royal Mail, DHL, UPS
Estimated delivery: 2 to 10 working days, depending on courier
Delivery times are estimates, not guarantees
Both DDP (Delivered Duties Paid) and DDU (Duties Unpaid) options are available

Since 1 July 2026, all parcels entering the EU valued at €150 or less are subject to a fixed EU customs duty of €3 per item category, following the removal of the EU low-value import exemption. Where a DDP service is selected, this is settled in advance. Where a DDU service is selected, it will be collected from the recipient by the courier alongside any import VAT and handling fees.

Customers must ensure they select the correct shipping method at checkout. We cannot change a DDU shipment to DDP after an order has been placed.

Please note: EU Free Shipping (orders over €125) is not a Delivered Duties Paid service.

Australia

Couriers: Royal Mail, DHL, UPS
Estimated delivery: 7 to 10 working days
Customs duties and import taxes may apply unless a DDP service is selected

Rest of World

Couriers: Royal Mail, DHL, UPS
Estimated delivery: 7 to 10 working days
Customs duties and import taxes may apply
Delivery times are estimates only

Customs, Import Taxes and Unsuccessful Deliveries

Customs and Import Taxes

For all international orders (including Ireland):

Buyers are responsible for any customs fees, duties, or import taxes unless a DDP service is selected
Couriers will contact the recipient directly using the details provided at checkout
We are not responsible for delays caused by customs clearance or unpaid fees

Unsuccessful Delivery and Returned Shipments

If a delivery is unsuccessful due to import duties or taxes not being paid, delivery refusal by the recipient, or multiple failed delivery attempts, then:

The customer remains responsible for original shipping costs
Any customs fees, return shipping, re-import charges, and carrier fees incurred will be deducted from any refund
Refunds (if applicable) are processed only after goods are returned and all charges are confirmed
If return costs exceed the order value, the shipment may be abandoned and no refund will be issued

Delivered Duties Paid (DDP)

Delivered Duties Paid services mean all duties and taxes are settled in advance, with no additional charges on delivery and faster customs clearance. If a non-DDP service is selected, duties must be paid directly to the courier upon arrival. Failure to do so will result in return or refusal as outlined above.

Non-UK Mainland Delivery

Delivery to non-UK mainland postcodes may incur additional charges. If applicable, we will contact you before dispatch to request payment of the additional charge, offer an alternative courier, or provide a full refund.

Affected postcodes include (but are not limited to):

AB36-38, AB55-56, FK17-21, IV1-40, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, HS1-9, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3, BT, PO, GY, JE