Terms of service

THE BLACKENED TEETH

Terms and Conditions of Sale

These Terms and Conditions of Sale apply to customers who are consumers only.

These Terms and Conditions of Sale (together with any other documents referred to in them) explain the terms and conditions on which The Blackened Teeth (“The Blackened Teeth”, “we”, “our”, and “us”) supply our online service to you for orders (“goods”) placed via our website (www.theblackenedteeth.com) (our “Site”).

Please read these terms and conditions carefully before you submit your order to us, as these terms will apply to all orders you place. By placing an order with us, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.

If you have any questions about our terms and conditions, please contact contact@theblackenedteeth.com.

In addition to these terms and conditions, your use of the Site and any orders you place are subject to our Terms of Use, our Privacy Policy, our Delivery, Returns and Cancellation Policy, and, if you are a member of our loyalty programme, The Collectors’ Chamber Terms. Please read these carefully as they contain important terms which apply to you.

1. Who we are and where we sell

1.1 The Blackened Teeth is a trading name of The Blackened Teeth Ltd, a company registered in England and Wales with company number 12421448 and registered office at Unit 27-28 Aberaman Industrial Estate, Aberaman, CF44 6DA, United Kingdom. Our VAT number is GB360187505. You can contact us by email at contact@theblackenedteeth.com or by post at the address above.

1.2 We sell to consumers in the United Kingdom (including Northern Ireland), the European Economic Area, the United States, and certain other countries listed at checkout. We may decline to ship to particular destinations and reserve the right to refuse any order where shipment would breach applicable export controls, sanctions or local import restrictions.

1.3 Northern Ireland. Northern Ireland forms part of the United Kingdom. Where these terms refer to the United Kingdom, that reference includes Northern Ireland unless we say otherwise. Deliveries to Northern Ireland are treated as domestic United Kingdom deliveries for VAT and customs purposes, and consumers in Northern Ireland have the rights set out in these terms for United Kingdom consumers. Certain European Union product safety and labelling requirements continue to apply to goods placed on the market in Northern Ireland under the Windsor Framework, and we comply with those requirements where they apply to our goods.

1.4 For consumers in the European Economic Area, our designated EU Responsible Person under Regulation (EU) 2023/988 (the General Product Safety Regulation) is Easy Access System Europe OÜ, Mustamäe tee 50, 10621 Tallinn, Estonia. They can be contacted at gpsr.requests@easproject.com.

2. The contract between us

2.1 Your order is an offer to buy from us. When you place an order, you will receive an automated acknowledgement by email confirming that we have received it. That acknowledgement is not acceptance of your order and does not create a contract between us.

2.2 Our acceptance of your order takes place when we dispatch the goods to you and send you a dispatch confirmation email, at which point a contract will come into existence between you and us. The contract relates only to the goods we have confirmed as dispatched. Where your order is dispatched in more than one parcel, a separate contract comes into existence in respect of each parcel as it is dispatched.

2.3 Our acknowledgement will assign an order number to your order and tell you what it is. It will help us if you can tell us the order number whenever you contact us about your order.

2.4 If we are unable to accept your order, we will tell you by email as soon as reasonably possible and will not charge you. If we have already taken payment, we will refund you in full without undue delay and in any event within 14 days, using the same means of payment. The circumstances in which we may be unable to accept an order are set out in clause 6.

3. Price, currency and taxes

3.1 The prices payable for goods that you order are as set out on the product pages of our Site. Prices are displayed in the currency of your country of delivery where supported, and otherwise in pounds sterling (GBP). For deliveries within the United Kingdom, including Northern Ireland, prices include UK VAT at the rate applicable at the time of your order. For deliveries outside the United Kingdom, the price displayed at checkout is the price you will be charged in the displayed currency; your payment provider may apply its own exchange rate or fees if the displayed currency differs from the currency of your payment account.

3.2 The total price payable, including any delivery charges, any import duties and taxes we collect at checkout, and any other unavoidable fees, will be shown to you in a clear and prominent manner before you place your order. If a charge cannot reasonably be calculated in advance, we will tell you how it will be calculated and who will collect it.

3.3 You will be required to pay for delivery of orders within England, Wales, Scotland or Northern Ireland that are below the free-delivery threshold set out in our Delivery, Returns and Cancellation Policy. Additional delivery costs apply to special delivery within the UK and to all destinations outside the UK. Delivery charges are set out on our Site in our Delivery, Returns and Cancellation Policy.

Import duties and taxes for international orders

3.4 For deliveries outside the United Kingdom, your order may be subject to import duties, customs charges, and local sales taxes (such as EU VAT or US import duties) which are levied by the destination country. We will tell you at checkout which of these we collect from you and which, if any, will be collected from you by the carrier or the customs authority on or before delivery.

3.5 Deliveries to the European Union.

(a) VAT. Where required by law we will collect and remit EU VAT at the rate applicable in your country of delivery. For orders with an intrinsic value at or below €150 we make use of the EU Import One Stop Shop (IOSS) scheme, so that EU VAT is collected at checkout and no further VAT is payable on delivery. Where IOSS does not apply, your delivery may be subject to import VAT payable on or before delivery; we will tell you which applies before you place your order.

(b) Customs duty. From 1 July 2026 the European Union no longer applies a customs duty exemption to consignments with an intrinsic value at or below €150. During the interim period which began on that date, a flat rate of customs duty of €3 applies for each line of the customs declaration covering your order. This means an order containing more than one type of product may attract this charge more than once. The European Union is expected to move to full tariff assessment on all consignments from 2028, and we will update these terms when it does.

(c) Your delivery option. Where we offer a choice at checkout, you may select one of the following for deliveries to the European Union:

(d) Delivered Duty Paid (DDP): the customs duty described in clause 3.5(b) is calculated and collected at the time of your order and is included in the total price shown to you before you place it. You will not be asked to pay that duty again on delivery. Where the duty actually assessed is higher than the amount we collected, we will bear the difference; or

(ii) Delivered Duty Unpaid (DDU): the customs duty described in clause 3.5(b) is not included in the price shown at checkout. It will be collected from you by the carrier or the customs authority on or before delivery, together with any carrier handling fee. These amounts are set by the customs authority of your country of delivery and by the carrier, not by us, and we are unable to estimate the exact amount in advance. If you decline to pay these charges and the parcel is returned to us or destroyed, you will be treated as having cancelled your order; we will refund the price of the goods (less any costs we incur to recover or dispose of the parcel) but we will not refund original delivery charges.

Whichever option you select, EU VAT is collected at checkout under clause 3.5(a) where IOSS applies. Choosing Delivered Duty Unpaid does not mean that VAT will be collected again on delivery.

(d) Declarations and national fees. Every consignment sent to the European Union now requires an item-level customs declaration, whether or not IOSS is used, and this may affect clearance times. Some member states apply their own national clearance or handling fees. These are set by that member state or by the carrier, are legally separate from customs duty and VAT, and are not charged by us or paid to us.

3.6 Deliveries to the United States. Duty-free treatment for imported consignments valued at $800 or less has been suspended since 29 August 2025 and that suspension has since been made indefinite. All parcels are therefore subject to US import duties and customs clearance regardless of value. We offer two delivery options at checkout for US customers:

(a) Delivered Duty Paid (DDP): we calculate, collect and remit US import duties at the time of your order, and the price you pay at checkout includes all such duties. You will not be asked to pay any further duties on delivery. Where the duty actually assessed is higher than the amount we collected, we will bear the difference; and

(b) Delivered Duty Unpaid (DDU): the price you pay at checkout does not include US import duties or customs clearance fees. The carrier will contact you on or before delivery to collect any duties, taxes and clearance fees due. The amount of these charges is set by US Customs and Border Protection and the carrier, not by us, and we are unable to estimate the exact amount in advance. If you decline to pay these charges and the parcel is returned to us or destroyed, you will be treated as having cancelled your order; we will refund the price of the goods (less any costs we incur to recover or dispose of the parcel) but we will not refund original delivery charges.

3.7 For deliveries to other countries, you are responsible for any import duties, customs charges and local sales taxes levied by the destination country, and for ensuring that the goods may lawfully be imported into your country. Some imagery in our product range (including skull, gargoyle and ecclesiastical motifs) may be subject to import restrictions in certain jurisdictions; it is your responsibility to check before ordering.

Loyalty points and discounts

3.8 If you are a member of The Collectors’ Chamber, our loyalty programme, you may earn and redeem points on qualifying orders. Membership, the earning and redemption of points, tier benefits and the expiry of points are governed by The Collectors’ Chamber Terms, which are available on our Site and form part of the agreement between us.

3.9 Where you redeem points against an order, the points are applied as a discount and reduce the price you pay for the goods. Any refund we make under these terms is a refund of the amount you actually paid, and does not include the value of any points, discount code or credit applied to your order. Where you cancel or return an order in whole or in part, points earned on that order will be reversed and points redeemed against it will be returned to your account, in accordance with The Collectors’ Chamber Terms. Nothing in this clause affects your statutory right to a refund of the sums you have paid.

4. Our goods

4.1 The images of our goods on our Site are for illustrative purposes only. Although we have made every effort to display the colours and quality accurately, we cannot guarantee that a device’s display of the colour and quality accurately reflects the colour of the products. All our products are handmade and may vary slightly from those images.

4.2 For consumers in the United Kingdom, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. For consumers in the European Economic Area, you benefit from a legal guarantee of conformity of at least two years from delivery under Directive (EU) 2019/771 as implemented in your country, and in some countries for longer. These statutory rights apply in addition to, and are not affected by, anything in these terms. Minor differences in the colour or finish of the goods resulting from the handmade nature of the goods will not cause the goods to be considered of unsatisfactory quality. Consumers in other jurisdictions have equivalent statutory rights under their local consumer law, which apply in addition to these terms.

4.3 Where we have given you the opportunity to examine the goods before the contract is made, any defects in the goods which have been specifically drawn to your attention or are reasonably apparent on examination will not cause the goods to be considered of unsatisfactory quality.

4.4 Defects which have arisen from fair wear and tear, wilful damage, negligence, exposure to sunlight, failure to follow any care instructions we provide to you or any misuse of the goods will not cause the goods to be considered of unsatisfactory quality.

4.5 For products sold to consumers in the European Economic Area, the safety information, warnings and instructions for use accompanying the product are provided in English. Where required by local law in your country of delivery, we will provide such information in the official language(s) of that country. If you require this information in a particular language before ordering, please contact us.

Electrical goods and recycling

4.6 Some of our goods, including our lamps, are electrical products. Electrical products must not be disposed of with ordinary household waste. The crossed-out wheeled bin symbol on the product or its packaging indicates that it must be collected separately for recycling at the end of its life.

4.7 We fund the Distributor Takeback Scheme in the United Kingdom in place of offering takeback ourselves. This means that instead of accepting your old electrical products for recycling directly, we contribute to the funding of local authority recycling facilities. You can find your nearest facility for waste electrical and electronic equipment, and check what it accepts, at www.recyclenow.com.

4.8 For consumers in the European Economic Area, waste electrical and electronic equipment is collected separately under Directive 2012/19/EU as implemented in your country, and your local authority or retailer can tell you about the collection points available to you. Where we are required to register as a producer in your country of delivery, we do so.

5. Your right to cancel

5.1 The cancellation rights set out in this section 5 reflect your statutory rights under the law of England and Wales, which mirror the rights granted to consumers under EU consumer-protection law. If you are a consumer resident outside the United Kingdom or the European Economic Area, equivalent or additional cancellation rights may apply under your local law; nothing in these terms affects those rights.

Errors in your order

5.2 If you make an order in error, please email us as soon as possible at contact@theblackenedteeth.com including your order number. If your order has not yet been dispatched we will refund the total paid by you including delivery costs. Refunds will be processed without undue delay and in any event within 14 days using the same means of payment used for the original transaction unless you expressly agree otherwise.

5.3 If your order has already been dispatched, you will need to return the goods to us by following the returns procedure in our Delivery, Returns and Cancellation Policy. See clause 5.4 below for your right to cancel.

Right to cancel under the Consumer Contracts Regulations

5.4 You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you (or a third party other than the carrier indicated by you) acquire physical possession of the goods. Where your order is delivered in multiple parts on different days, the 14-day period runs from the day on which you (or a third party other than the carrier) acquire physical possession of the last of the goods.

5.5 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement. The quickest ways to do this are to cancel your order in your account on our Site, or to email us at contact@theblackenedteeth.com quoting your order number. You may instead write to us at the postal address in clause 1.1, and you may use the model cancellation form set out in the Annex at the end of these terms, but you are not obliged to use that form or any particular wording. Where you cancel using the facility in your account, we will acknowledge receipt of your cancellation by email without delay. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

5.6 Effects of cancellation: if you cancel this contract, we will reimburse to you all payments received from you, including the cost of standard delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). Where you paid part of the price using loyalty points, a discount code or store credit, clause 3.9 explains how your reimbursement is calculated. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than:

(a) 14 days after the day we receive back from you any goods supplied; or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods; or

(c) if no goods were supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

5.7 You must send the goods back to us or hand them to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods, except where the goods are faulty, not as described, or we have sent you the wrong item, in which case we will refund your reasonable return postage costs.

International returns

5.8 If you are returning goods to us from outside the United Kingdom, please note that:

(a) you are responsible for the cost of return shipping (which for heavier items may be substantial), and we recommend using a tracked service;

(b) any import duties, customs charges or sales taxes you paid on receipt of the goods (whether under our DDP option, DDU, or local equivalent) are not refunded by us. These may be recoverable directly from the relevant tax or customs authority on return of the goods, and you should consult that authority for guidance;

(c) you must mark the parcel clearly as “returned goods” and use any equivalent terminology required by your local customs authority, to avoid us being charged UK import duty on the returned parcel. If we are charged import duty because the parcel was incorrectly declared, we may deduct this from your refund.

Exchange or store credit after the 14-day period

5.9 If you change your mind after the 14-day cancellation period in clause 5.4 has expired, you may either (i) exchange your item or (ii) be issued with store credit to the same value as your returned item, provided that your item is returned to us in its original, unused condition before the end of the thirtieth day from the date you received the ordered goods. This is a goodwill policy in addition to your statutory rights.

Sale items

5.10 For items purchased in our sale, your statutory cancellation rights under clause 5.4 still apply (we cannot exclude them). Outside the 14-day statutory cancellation period, sale items may be exchanged or returned for store credit (not refunded) provided that the item is returned to us in its original, unused condition before the end of the thirtieth day from the date you received the ordered goods.

Faulty or incorrect items

5.11 If you receive a faulty item, please accept our sincere apologies for any inconvenience. Under the Consumer Rights Act 2015, consumers in the United Kingdom have a 30-day short-term right to reject faulty goods for a full refund, and further rights to repair, replacement or a price reduction after that period. Consumers in the European Economic Area may bring a claim under the legal guarantee of conformity described in clause 4.2 for at least two years from delivery. The 30-day period described in this clause is not a time limit on those rights. Please inform us as soon as you can after discovering the fault. We will refund the original delivery costs and your reasonable return postage costs for all faulty items.

5.12 If the item you received is not what you originally ordered, please contact us as soon as possible and we will advise on how to proceed. You have 30 days from receipt of the incorrect item to return it to us. We will refund the original postage costs and your reasonable return postage costs for all incorrect items.

6. Cancellation by us

6.1 We reserve the right not to accept your order, or to cancel the contract between us after it has been formed, if:

(a) we have insufficient stock to deliver the goods you have ordered;

(b) we do not deliver to your area, or shipment to your country would breach applicable export controls, sanctions or local import restrictions;

(c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers;

(d) we are unable to verify your payment details, or your payment is declined; or

(e) we reasonably believe the order has been placed for resale or other commercial purposes rather than for your own domestic and private use.

6.2 If we cancel your contract we will notify you by email and will refund any sum paid by you for that order without undue delay and in any event within 14 days, using the same means of payment.

7. Delivery of goods to you

7.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure the delivery address is correct and complete; we are not responsible for delays or non-delivery resulting from incorrect or incomplete address information.

7.2 Our delivery costs and estimated delivery timeframes are set out in our Delivery, Returns and Cancellation Policy.

7.3 For UK orders, we will deliver the goods to you without undue delay and in any event within 30 days of the day on which the contract is entered into, unless we have agreed otherwise with you. For international orders, delivery times will vary depending on destination, customs clearance times, and the carrier you select at checkout. Estimated international delivery dates are estimates only and we will not be liable for delays caused by customs authorities, carriers or events beyond our reasonable control.

7.4 Risk in the goods passes to you when you (or a person identified by you, other than the carrier) take physical possession of the goods.

7.5 You will become the owner of the goods you have ordered once we have received payment for the goods in full and they have been delivered to you.

8. Our liability to you

8.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

8.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods, including the right to receive goods which are: as described and matching information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and, where installed by us, correctly installed.

8.3 We only supply our goods for domestic and private use. If you use our goods for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

9. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing by email to contact@theblackenedteeth.com, and all notices from us to you will be sent to the email address you provide when placing your order or displayed on our Site.

10. Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered, any delay in doing so, or any damage or defect to goods delivered, that is caused by any event or circumstance beyond our reasonable control including, without limitation: strikes, lock-outs and other industrial disputes; breakdown of systems or network access; flood, fire, explosion, accident, epidemic, pandemic, or governmental restrictions; and disruption to international shipping, customs delays, or changes to import or export regulations. Where such an event occurs, we will contact you as soon as reasonably possible, and our obligations will be suspended for the duration of the event. If the event continues for more than 30 days, you may contact us to cancel the contract and receive a refund for any goods paid for but not received.

11. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of these terms will not be affected.

12. Privacy

You acknowledge and agree to be bound by the terms of our Privacy Policy. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018, and, where applicable to processing of personal data of EEA-based individuals, the EU GDPR.

13. Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms, but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

14. No waiver

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

15. Changes to these terms

We may revise these terms and conditions from time to time. The terms that apply to your order are the terms in force on the date you place your order. We will give you notice of any material changes to these terms before they take effect by posting the updated terms on our Site, and where reasonable will notify you by email.

16. Complaints and dispute resolution

16.1 If you wish to make a complaint in relation to goods you have purchased online, please email contact@theblackenedteeth.com. We will acknowledge your complaint within 5 working days and aim to resolve it within 30 days.

16.2 If we are unable to resolve your complaint to your satisfaction, you may also be entitled to refer the matter to a certified Alternative Dispute Resolution provider. We are not currently a member of any ADR scheme but are required to inform you that you may approach an ADR provider yourself if you wish.

16.3 If you are a consumer resident in the European Economic Area, you also have the right to refer disputes to the consumer protection authorities or ADR bodies of your country of residence. Information on national consumer-protection contact points is available via the European Consumer Centres Network (ECC-Net) at https://www.eccnet.eu.

17. Governing law and jurisdiction

17.1 These terms and conditions, and any contract made under them, are governed by the laws of England and Wales.

17.2 Any dispute or claim arising out of or in connection with these terms or any contract made under them will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland, you can also bring legal proceedings in the Scottish courts; if you live in Northern Ireland, you can also bring legal proceedings in the Northern Irish courts.

17.3 Nothing in this clause 17 deprives consumers resident in the European Economic Area of the protection afforded to them by mandatory provisions of the law of their country of habitual residence, including the right to bring proceedings in the courts of that country. Consumers resident outside the United Kingdom and the European Economic Area retain any non-waivable rights and protections available under the law of their country of habitual residence.

18. Entire agreement

These terms and conditions, together with our current Site prices, delivery details, contact details, Terms of Use, Privacy Policy, Delivery, Returns and Cancellation Policy and, where you are a member, The Collectors’ Chamber Terms, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

These Consumer Terms and Conditions of Sale were last updated on 6 August 2026.

ANNEX

Model cancellation form

(Complete and return this form only if you wish to withdraw from the contract. You do not have to use this form. You may instead make any other clear statement of your decision to cancel.)

To:
The Blackened Teeth Ltd
Unit 27-28 Aberaman Industrial Estate
Aberaman
CF44 6DA
United Kingdom
Email: contact@theblackenedteeth.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:

………………………………………………………………………………………..

Ordered on [*] / received on [*]:

………………………………………………………………………………………..

Order number:

………………………………………………………………………………………..

Name of consumer(s):

………………………………………………………………………………………..

Address of consumer(s):

………………………………………………………………………………………..

Signature of consumer(s) (only if this form is notified on paper):