Shipping policy

SHIPPING, DELIVERY, DDP  & CUSTOMS FEES 

Couriers & Delivery Timescales 

Standard Delivery UK

This delivery service is for England, Wales, Scotland and Northern Ireland. Our standard UK Royal Mail delivery takes 2-3 working days. 

DHL Delivery UK (Monday - Thursday)

Our DHL Delivery service is delivered within 1-2 working days (dependent on the recipients postcode) when dispatched (note that the production time still applies to hand-make the order prior to shipping). DHL delivery is not guaranteed on a Saturday or Sunday. Not all postcodes are serviced with the DHL Next Day Delivery option, should your postcode fall in to this category we will contact you to offer an alternative shipping method.

European Union Delivery (Royal Mail & DHL) 

For countries inside the European Union. Delivery can take 2-10 working days depending on the courier chosen by the buyer at checkout.
 
Australia Delivery (Royal Mail & DHL) 

Delivery may take up to 10-15 working days depending on the courier chosen by the buyer at checkout.
 
North America Delivery (Royal Mail & DHL)Delivery for the USA, Canada and Mexico. Delivery may take up to 10-15 working days depending on the courier chosen by the buyer at checkout.

 
Rest of World Delivery (Royal Mail & DHL) 

For all countries outside the European Union, Australia & North America. Delivery may take up to 10-15 working days depending on the courier chosen by the buyer at checkout.
 

Customs and Import Taxes for International Shipments & Ireland: 

Buyers are responsible for any customs fees and import taxes that may apply when the parcel is received in to their country. Information regarding payable fees will be sent directly by the courier to you; using the contact information provided on your order with us. We are not responsible for delays due to the customs process. 

In the case of a delivery being unsuccessful (due to fees being unpaid by customer, or the courier attempting several deliveries to no avail) the customer is responsible for the original shipping charges, any import fees that are incurred, and the cost of returning the package to us at The Blackened Teeth. The fee amounts will be deducted from your order refund. If the return fee exceeds the amount of the order plus shipping costs, the package will be abandoned and you will not be able to be refunded for the order. 

Customs/Import taxes and EU Delivered Duties Paid Option:

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs or customs fees not being paid for by the purchaser. 

Delivered Duties Paid: Prior to 1st January 2021, businesses could move goods freely between EU member states; the impact of Brexit now means that fees are involved with the exporting of goods from the UK in to the EU. 

After evaluating the fees involved (for our European customers) we are happy to be able to introduce a new shipping service for the EU - 'Delivered Duties Paid by DHL'. 

What does 'Duties Paid' mean? 

At Checkout you will now see two options for delivery into the EU. DHL Economy Select or DHL Economy Select Delivered Duties Paid. If you select the delivered duties paid option this means that the shipping price you see at checkout will be the only charge you will have - The Blackened Teeth will settle all fees prior to your parcel arriving; you'll encounter no additional charges.

If you select the DHL Economy Select option and do not wish to pay for the 'Duties Paid' service, DHL will email you for collection of the applicable fees upon arrival in to your country. Please be sure to check you're selecting the correct shipping method; we can't change your order to a 'Duties Paid' service if you have selected a normal method (that will incur fees upon arrival). 
Our EU Free Shipping option (for orders €125.00 and over) is NOT delivered duties paid.

Delivery to postcodes not classed as 'UK Mainland':

Delivery to non-UK mainland postcodes may incur an additional delivery charge, if you fall in to one of these areas we will email you prior to dispatching your order and offer you to pay the additional amount, an additional courier or we can offer a full refund. 

This will apply to the following postcodes: 

 

Contact us with any queries:

Contact@theblackenedteeth.com
Our office opening hours are:
Mon-Fri: 9am - 5pm 
Sat-Sun: Closed