Shipping Policy

Our products are handmade in the UK - therefore they have a 'Production Time' prior to their 'Shipping Time'. Each product listing shows how long it takes to be made by our Artisans in our workshop. You'll find this information below the 'Add to Cart' button on each listing in the form of a timeline with icons.

Please not that 'working days' do not include weekends or Bank Holidays; our workshop is closed on these days.

Please note that during Sales or new product releases our Artisans work extremely hard to meet demand, but there may be a slight delay in your order if volumes are high.

COURIERS for UK Standard Delivery are Royal Mail & DHL UK:

DHL UK Delivery: Our DHL Delivery service endeavours to deliver within 1-2 working days (dependent on the recipients postcode, non-mainland UK can take longer). DHL advise they endeavour to deliver within 1-2 working days (from dispatch of order) however this is not guaranteed by DHL, this is their timeframe that they work hard to deliver to. Should issues beyond their control incur in their courier network they will deliver as soon as possible.

DHL delivery does not take place on a Saturday, Sunday or Public/Bank Holidays. Not all postcodes are serviced with the DHL Next Day Delivery option, should your postcode fall in to this category we will contact you to offer an alternative shipping method.

ROYAL MAIL UK Delivery: We offer 3 Royal Mail services; Royal Mail Large Letter (for Gift Vouchers and Greetings Cards only), Royal Mail 24 and Royal Mail 48. The shipping time follows on from the production time.

Royal Mail 24 Service will endeavour to deliver on the next working day after the order has been dispatched (working days do NOT include weekends or Bank Holidays) however this CANNOT be guaranteed by Royal Mail. This is their estimated delivery timeframe only. 

Royal Mail 48 Service will endeavour to deliver within 2 working days from dispatch however this CANNOT be guaranteed by Royal Mail. This is their estimated delivery timeframe only. 

The Blackened Teeth is not liable should Royal Mail not deliver within these timeframes and Royal Mail will not provide any means of compensation for delivery outside of this timeframe, due to the timeframe being only a guide that they aim to work to. 

Royal Mail Guaranteed Delivery/Special Delivery is a guaranteed service that your parcel will arrive on a certain day by a certain time as chosen by us/you. We do not offer this shipping option as standard however for time-urgent orders we can upgrade your shipping to this service for an extra fee. Should you need to use this service please email us with the title 'Special Delivery' to: contact@theblackenedteeth.com 

The checkout page will present you with all courier options that are available for your order, if a particular courier option is not present it means that your order is too large or heavy to be sent by a certain courier (i.e. Royal Mail has a weight limit and the order will be forced to DHL UK). 

North America Delivery Couriers are Royal Mail/USPS, DHL & UPS: Delivery for the USA, Canada and Mexico. Delivery may take up to 10-15 working days depending on the courier chosen by the buyer at checkout. Each available courier is presented at checkout with the estimated delivery time. The delivery timeframes are an ESTIMATE, they are not guaranteed delivery times. Our courier partners will endeavour to deliver within these timeframes. Deliveries may require Custom Fees/Import Duties to be paid upon entry into your country, should you have any questions regarding this you can email us prior to order placement: contact@theblackenedteeth.com 

European Union Delivery Couriers are Royal Mail, DHL & UPS: For countries inside the European Union. There are 2 options with DHL & UPS; 'Delivered Duties Paid' and 'Duties Unpaid' (see below for more information regarding 'Delivered Duties Paid' options). Delivery can take 2-10 working days depending on the courier chosen by the buyer at checkout. Each available courier is presented at checkout with the estimated delivery time. The delivery timeframes are an ESTIMATE, they are not guaranteed delivery times. Our courier partners will endeavour to deliver within these timeframes. 

  
Australia Delivery Delivery Couriers are Royal Mail, DHL & UPS: 

Delivery may take up to 10-15 working days depending on the courier chosen by the buyer at checkout. Deliveries may require Custom Fees/Import Duties to be paid upon entry into your country, should you have any questions regarding this you can email us prior to order placement: contact@theblackenedteeth.com 
    
Rest of World Delivery Courier are Royal Mail, DHL & UPS: 

For all countries outside the European Union, Australia & North America. Delivery may take up to 10-15 working days depending on the courier chosen by the buyer at checkout. Deliveries may require Custom Fees/Import Duties to be paid upon entry into your country, should you have any questions regarding this you can email us prior to order placement: contact@theblackenedteeth.com 
 

Buyers are responsible for any customs fees and import taxes that may apply when the parcel is received into their country. Information regarding payable fees will be sent directly by the courier to you; using the contact information provided on your order with us. We are not responsible for delays due to the customs process. 

In the case of a delivery being unsuccessful (due to fees being unpaid by customer, or the courier attempting several deliveries to no avail) the customer is responsible for the original shipping charges, any import fees that are incurred, and the cost of returning the package to us at The Blackened Teeth. The fee amounts will be deducted from your order refund. If the return fee exceeds the amount of the order plus shipping costs, the package will be abandoned and you will not be able to be refunded for the order. 

Customs/Import taxes and EU Delivered Duties Paid Option:

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs or customs fees not being paid for by the purchaser. 

Delivered Duties Paid: Prior to 1st January 2021, businesses could move goods freely between EU member states; the impact of Brexit now means that fees are involved with the exporting of goods from the UK in to the EU. 

After evaluating the fees involved (for our European customers) we are happy to be able to introduce a new shipping service for the EU - Delivered Duties Paid by DHL or UPS. 

Delivered Duties Paid: Prior to 1st January 2021, businesses could move goods freely between EU member states; the impact of Brexit now means that fees are involved with the exporting of goods from the UK in to the EU. 

After evaluating the fees involved (for our European customers) we are happy to be able to introduce a new shipping service for the EU - Delivered Duties Paid by DHL or UPS. 

What does 'Duties Paid' mean? 

At Checkout you will now see two options for delivery into the EU. DHL Economy Select or DHL Economy Select Delivered Duties Paid. If you select the delivered duties paid option this means that the shipping price you see at checkout will be the only chargeyou will have - The Blackened Teeth will settle all fees prior to your parcel arriving; you'll encounter no additional charges.

If you select the DHL Economy Select option and do not wish to pay for the 'Duties Paid' service, DHL will email you for collection of the applicable fees upon arrival in to your country. Please be sure to check you're selecting the correct shipping method; we can't change your order to a 'Duties Paid' service if you have selected a normal method (that will incur fees upon arrival). 
Our EU Free Shipping option (for orders €125.00 and over) is NOT delivered duties paid.

All UK orders that have a spend of £100 (and over) will qualify for Free Delivery to a UK address.

The courier we use for these qualifying orders is DHL. DHL aim to deliver within 1-2 working days, from the date that you receive your dispatch email from us. Please remember that your order will have a 'production time' and the 'shipping time' follows on from this.

Should your UK address not be serviced by DHL we will use Royal Mail.

We withhold the right to remove our free shipping offer at any time and this requires no prior notice. If required, we may cancel orders or write to advise that an additional shipping fee is required to be billed to you if the shipping for your order exceeds the amount paid for (applicable for remote or not highly serviced destinations).

Packages returned to us or lost in transit due to incorrect/incomplete addresses provided at checkout: If you notice the shipping address provided at check-out was incorrect, please reply to your order confirmation email or email us directly with your Order # and updated address within 4 hours of placing your order. We will be able to amend the address as per your request, however once your order has been shipped no adjustments can take place.

Reshipping of orders due to incorrect addresses or failed attempts by the courier at the correct address but no one present will incur another shipping fee.

If the parcel is undeliverable to the shipping address provided for any reason, your local post office usually holds your parcel for pick-up for a certain number of days. They will typically leave a note which may give you the option to reschedule delivery online or pickup at your convenience within the referenced timeframe. If the recipient of the parcel fails to pick up the parcel during this window, the post office will return it back to us. We provide tracking updates to your email or SMS updates when opted in. Please check the tracking links and/or notifications for updates on the whereabouts of your order. Please be advised that shipping costs are non-refundable should your package return back to us. Reshipping of the parcel again will incur another shipping fee.

In the case of a delivery being unsuccessful (due to fees being unpaid by customer, or the courier attempting several deliveries to no avail) the customer is responsible for the original shipping charges, any import fees that are incurred, and the cost of returning the package to us at The Blackened Teeth. The fee amounts will be deducted from your order refund. If the return fee exceeds the amount of the order plus shipping costs, the package will be abandoned and you will not be able to be refunded for the order. 

If your purchase has damaged from transit or if you experience any issues with your order, please email us: contact@theblackenedteeth.com

Please include your Order Number (found on your confirmation email) and provide photos of any problem being experienced.

The shipping cost is calculated based on the following: Weight of the items, size of the items, shipping destination and order value.

Our website is linked to live courier rates so shipping rates will, at times, fluctuate to reflect live rates with our shipping partners.

Your order will have a 'production time' as stated in the product listing timeline below 'Add to Cart'.

Once your order has been made and a courier label generated, you will receive a dispatch email. The dispatch email will have a tracking link inserted.

Tracking will go live when the courier has scanned the parcel into their network. Please note that it can take up to 2 business days for the tracking to update on occassion.